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ExtraPOS Web, Mobile and POS Ux Case Study

This is a ERP solution tailored to unique needs of a super market handling high transaction volumes and ensuring seamless operations across multiple locations.

400+ POS, Web & Mobile

Screens

8 - 10 months

Duration

Product, UX & UI

Role

B2B, Enterprise & Supply Chain

BACK STORY

How it all got started?

In the bustling heart of Lautoka, Fiji, Extra Supermarket franchise has become a beacon of modern retail, embodying convenience and efficiency. As they expanded, so did the complexity of its operations. The challenge is to supporting rapid growth and high transaction volumes with an outdated software system.

The leadership team recognized the need for a robust ERP system centered around a powerful Point of Sale (POS) solution to support their expansion and enhance operational efficiency.

PROBLEM SPACE & GOAL

What exactly need to be solved?

Problem Statement: ExtraPOS’s existing systems were unable to handle increased transaction volumes and the complexities of supply chain management, leading to long customer wait times, inefficiencies, and errors in business operations.

Goal: The goal is to design and implement an integrated POS and ERP system, along with a mobile app, to streamline checkout processes, enhance operational efficiency, and improve supply chain management across all ExtraPOS locations.

🛒

Slow Checkout Process

Long wait times and transaction errors frustrated customers and slowed down sales.

💼

Disjointed Operations

Lack of integration between departments caused inefficiencies and communication gaps.

🏭

Supply Chain

Delays

Inadequate real-time data access led to delays and inaccuracies in inventory management.

DESGIN FRAMEWORK & RESEARCH

Product Pillars and Framework

For ExtraPOS, we utilized the Double Diamond Design Process within the Scrum framework. This combination allowed us to thoroughly explore and define the problem space, iteratively develop solutions, and deliver a scalable, user-centric system while remaining agile in our approach. Framework Structure

For ExtraPOS, we utilized the Double Diamond Design Process within the Scrum framework. This combination allowed us to thoroughly explore and define the problem space, iteratively develop solutions, and deliver a scalable, user-centric system while remaining agile in our approach.
Framework Structure

How did we perform our research?

Very briefly, we aimed to uncover the strengths and weaknesses of our current systems at ExtraPOS. This included the checkout process, overall business operations, and supply chain management. Our goal was to understand how well these systems were performing and where improvements were needed. Here is an overview of our research plan and some key insights from the user interviews we conducted.

🤔 Questions & Planing

Our strategy was built on comprehensive competitive and qualitative research. It includes how we planned and conducted user interviews.

🤔 Questions & Planing

Our strategy was built on comprehensive competitive and qualitative research. It includes how we planned and conducted user interviews.

📝 Interviews

Conducted in-depth interviews. These interviews were designed to gather detailed insights into experiences and identify pain points.

📝 Interviews

Conducted in-depth interviews. These interviews were designed to gather detailed insights into experiences and identify pain points.

DATA ANALYSIS

Uncovering user needs: From feedback to AI

While we had some initial feedback from cashiers, store managers, and supply chain personnel, it lacked the depth and context necessary to drive meaningful design decisions. However, we were already conducting detailed user interviews and analyzing data to build a comprehensive understanding of our users’ needs and operational challenges.

This Collaborative approach allowed us to:

• Gain Deeper Insights: By asking the right questions and closely observing user behavior, we uncovered key pain points ranged from long checkout times and system inefficiencies to the need for real-time supply chain data access.

• Foster Shared Understanding: Witnessing user challenges firsthand created a shared understanding among stakeholders, ensuring that everyone was aligned on the commitment.

Addressing Limitations:

To ensure success, we:

• Maintained competitive edge with customizable solutions.

• Stayed within time and budget constraints.

• Focused on cost reduction and operational efficiency.